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We, customers and companies alike, need to trust the people with whom we do business. Customers expect honest, straight forward interactions where their voices are heard. Companies work to inspire brand loyalty and deliver satisfaction while trying to understand their customers better. It is evident that we all have a crucial stake–and responsibility.
We, customers and companies alike, need to trust the people with whom we do business. Customers expect honest, straight forward interactions where their voices are heard. Companies work to inspire brand loyalty and deliver satisfaction while trying to understand their customers better. It is evident that we all have a crucial stake–and responsibility.
You can trust Anderson. Open, authentic communication comes with mutual responsibility. At Anderson, we believe in maintaining honesty and integrity in all that we do. Let’s realize a fundamental shift in our business relationships together through these commitments.
Use respectful, conversational tones and listen. Anticipate that problems will occur, and set clear expectations for how you will address issues. Cultivate a public dialogue with customers so they feel they are always heard and valued. Demonstrate good intentions by speaking plainly, earnestly, and candidly with customers.
Be understanding. Show the respect and kindness to others that you’d like shown to you. Recognize that problems occur and allow time for the company to competently address them. Give companies the benefit of the doubt, and be open to what they have to say.
By working together in these ways, we are able to build long-term relationships that lead to trust, strong communities, and sustainable businesses. We, as companies and customers, support this call for change.
